Consumer rights and warranty

The purchase of your Dream Topper automatically comes with our personal guarantee that you'll get rave reviews from your clients within the first 24 hours. They'll love it! If not, return the Dream Topper to us and we'll give you your money back.


Our Dream Topper comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Dream Topper repaired or replaced if the Dream Topper fails to be of acceptable quality and the failure does not amount to a major failure.

For further information about your rights as a consumer, please visit consumer rights under Australian Consumer Law.


Customers who use our BodyShield (secured using our sticky strips)* as standard for all treatments will automatically attract our extended two-year warranty.

Purifas Dream Topper Extended Warranty

Who is eligible?

Only customers who use Purifas BodyShield (secured using our sticky strips)* as standard for all treatments will attract our extended warranty.

How long does the coverage last?

Our extended warranty lasts for two (2) years from the date of original purchase of the Dream Topper.

What does the extended warranty cover?

Our extended warranty covers defects in materials and workmanship of the Purifas Dream Topper.

How to obtain services

To obtain the benefit of this warranty, notify Purifas via email that you will be returning your Dream Topper and explain the reason(s) why. Then, simply return the Dream Topper to us, either in person or via mail, at Unit 4/5 Merryvale Road, Minto, NSW 2566.

Upon receipt of your Dream Topper, Purifas will conduct an internal review to confirm there's a manufacturing issue. If confirmed, Purifas will send you a replacement Dream Topper.

Note: This warranty does not assume the cost or risk of loss associated with returning the Dream Topper to Purifas.

No other warranty applies

No Purifas distributor, agent or employee is authorised to make any modification, extension or addition to this warranty.

If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This warranty is governed by and construed under the laws of the country in which the Purifas Dream Topper purchase took place.

Purifas or its successor in title is the warrantor under this warranty.

What our warranty does not cover
  • Change of mind. Please view our Returns & Refunds Policy.
  • Misuse or abuse, i.e., the Dream Topper was used for the wrong purpose or it was used to a capacity that exceeds its functional or advertised capability.
  • Neglect or lack of proper maintenance, i.e., not following the cleaning and sanitising instructions Purifas has supplied.
  • Damage from accidental use of chemical products.
  • If you have made alterations or modifications to the Dream Topper affecting its performance.
  • Unauthorised repairs.
  • General wear and tear.
  • Damage caused by natural disasters or environmental factors.
* Both Purifas BodyShield and sticky strips must be purchased directly from Purifas. The Purifas BodyShield must be secured to your bed/table or chair using our sticky strips.