Free Trial Terms and Conditions

Free Trial Start Date

The 30-day trial begins on the date the order is placed. If you are unsatisfied, you understand you must notify Purifas within 30 days from this date.

Free Trial Inclusions

• Delivery
• 1 Dream Topper
• 1 BodyShield Dispenser
• 1 roll of BodyShield (one with and one without a face hole)
• 1 pair of Sticky Strips*
• 1 reusable PillowGuard
• 1 box of recyclable PillowGuards

* You agree to attach Purifas Sticky Strips to both ends of your therapy bed using the double-sided tape provided and following the attachment instructions supplied.

As this is a free trial our ‘confidence guarantee’ does not apply.

Free Trial Period

• You are entitled to a 30-day free trial of the Therapy Bed Solution.
• The trial period begins from the date the order is placed.
• You acknowledge that a Purifas representative will contact you during the free trial period to check on your experience. If you are unavailable at that time, the representative will leave a message. You agree to return the call or email promptly within three days.

Cancellation

You Decide to Discontinue

If you decide not to continue with the Therapy Bed Solution, please notify Purifas in writing (via email to customerservice@purifas.com) before the 30-day trial period expires. Upon notification, Purifas will put a hold on payment for 30 days. The notification should clearly state your decision not to continue with the Therapy Bed Solution.

Product Return

The non-perishable items — the Dream Topper, the BodyShield Dispenser and the reusable PillowGuard — must be returned to Purifas within or immediately after the 30-day trial period. Upon receipt of the items, the hold on payment will be released.

Charges for Non-Compliance

• If you fail to notify Purifas within the specified 30-day trial period that you no longer wish to continue with the Therapy Bed Solution, your credit card will be charged the full cost of the Therapy Bed Solution.
• The charge amount is $617.00, which covers the cost of all products in the Therapy Bed Solution.

Return Process

• You are responsible for contacting Purifas on 1300 251 915 or email customerservice@purifas.com to arrange for the return of the non-perishable items.
• Purifas will provide instructions on the return process upon receiving your notification that you no longer wish to continue with the Therapy Bed Solution.
• You agree to assist and liaise with Purifas to ensure the non-perishable items are returned in an as-new condition and in a timely manner.
• Purifas will pay any costs associated with the return of the non-perishable items.
• You are responsible for repackaging the non-perishable items ready for their return.
• You agree to be available for the collection of the items.
• If the collection is unsuccessful due to you being unavailable at the agreed time, a $30.00 fee will be charged.
• Should the goods not be received within 60 days from the start of the trial, the total amount will be debited from your credit card.

Please note that these terms and conditions are subject to change. You are encouraged to review them thoroughly before participating in the free trial. If you have any additional questions, please visit our FAQ page. If you don’t find the answer you’re looking for, feel free to call us or send us an email.